Acknowledging messages

Once you have seen a message and determined the appropriate action (if any) for it, you may want to mark the message as Acknowledged. This lets you (and any other administrators viewing the messages) know that someone is already dealing with this message.

The Acknowledged flag appears in the last column of the tabular display in the Message Reader's results (right) pane. No (the initial message state) indicates the message has not been acknowledged; Yes indicates the message has been acknowledged.

To acknowledge/unacknowledge a message or messages:

1. While viewing messages in the default tabular display, use click and CTRL-click to select one or more messages you want to acknowledge (or unacknowledge).
2. Right-click any selected message.
   • To acknowledge the selected message(s), choose Acknowledge from the shortcut menu.
   • To unacknowledge the selected message(s), choose Unacknowledge from the shortcut menu.