The information presented here provides an introduction to EcoTOOLS and its powerful service level management capabilities. For specific information on the benefits provided by EcoTOOLS, please select any of the following topics:

• Immediate out-of-the-box value
• Unmatched data monitoring
• Comprehensive event management
• Service level reporting
• Enterprise environment architecture
• EcoTOOLS reports and application templates

EcoSYSTEMS

EcoTOOLS is an integral part of EcoSYSTEMS, Compuware's suite for enterprise application service level management. The EcoSYSTEMS suite consists of EcoTOOLS for improving application availability through better application management at multiple levels of databases, application servers, operating systems and networks; EcoSCOPE for optimizing application performance; and EcoSNAP for rapid recovery from application failures.

For more information on EcoTOOLS, or any EcoSYSTEMS products, please contact us either by phone or on the web at: http://www.compuware.com/products/ecosystems/for_more_information.htm

Immediate out-of-the-box value

An investment in health and availability management is critical by its nature. Management software must demonstrate immediate value. EcoTOOLS does just that. By requiring no scripting whatsoever, EcoTOOLS simplifies the planning and deployment process. Even determining what to monitor is made easy using application templates.

Take a look at some of the built-in value that EcoTOOLS provides:

• A Native Windows NT user interface with wizards guides you through key operations, reducing learning curves and training overhead.

Unmatched data monitoring

If you can’t effectively monitor your NT servers and applications, you will not be able to manage them. EcoTOOLS provides greater depth by not only taking advantage of built-in Windows NT management facilities, including the Windows NT performance registry, but also by monitoring application and service data that simply are not available from other sources.

• By monitoring Microsoft Performance Registry Counters, EcoTOOLS automatically manages any application that writes performance data or counters to the registry.

• Extended system data provides information about Windows NT service status, CPU utilization, printer status, memory utilization, file system utilization, and other key availability metrics that are not available through the registry.

• Extensive NT Log File analysis helps ensure that critical messages from your NT event, security and application logs are captured and forwarded to a central location.

• Application Log File analysis lets you monitor virtually any application that writes to its own logs.

• Extended Microsoft Exchange support provides Exchange-specific information not currently available, including user-specific information from the Exchange database as well as information about -- and corrective actions for -- Message Transfer Agent analysis.

• Extended Lotus Notes support goes beyond the information available in the NT Registry to provide additional support for replication, tracking message delivery, checking Domino server status, and tracking database size.

• Novell NetWare support directly monitors NetWare servers, allowing you to set thresholds, apply service level policies, and graph data for important metrics such as CPU utilization, available memory, printer status, number of users logged on, and more.

• Extended Microsoft Internet Information Server (IIS) support for tracking your own internal customers, providing numerous statistics for reporting on items such as total hits per domain and web page.

• Extended SQL Server support includes templates and reports specifically enhanced for MS SQL Server 7.0, as well as the ability to monitor and view specific SQL statements.

• Extended Oracle agents provide metrics that may be used in conjunction with Oracle Registry counters to monitor the health and availability of Oracle databases, including tablespace, fragmentation and status of the individual databases

• Extended SAP agents provide metrics for checking the availability of SAP instances and other SAP system metrics, as well as allowing access to metrics from the local MIB of the SAP instance.

• Real-time, near-time, and historical data facilitate timely notifications, accurate trending and historical analysis of critical availability data.

Comprehensive event management

As the number of Windows NT servers grows, managing event logs and ensuring that critical events are addressed quickly becomes increasingly difficult. At the same time, user expectations for availability are also increasing. To meet service level expectations, IT staffs need to first aggregate events; next consolidate events into a central repository; and finally centralize event management. EcoTOOLS provides comprehensive and centralized event management that frees your IT staff to perform other functions.

• Rule-based event filtering gives IT organizations the ability to ensure that only relevant events are raised.

• Event escalation within the IT organization can be specified using a hierarchy of rules.

• Real-time event notification alerts IT staff to events as they occur, rather than after the fact, which allows IT to respond more quickly.

• Visual alarms

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  displayed on the NT or web console allow IT staff to see at a glance where problems may be surfacing.

• Paging facilities enable servers and applications to run unattended, and still receive attention from when critical events occur.

• E-mail provides event notification as well as an audit trail of events.

• Corrective actions enable automatic response to critical events at machine speeds, rather than human speeds.

• Monitoring and restarting services using the extended system data and corrective actions allows applications to be restarted quickly, which reduces outages.

Service level reporting

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Effective reporting is essential for meeting service level expectations. Reports facilitate planning and trend analysis. They also form the basis for conversations about how well service levels are being met. EcoTOOLS provides the following comprehensive set of customizable reports:

• High-level and detailed views of reports are available for summarizing management information as well as for detailed analysis and trouble-shooting.

• Availability reports for Windows NT servers and applications describe the availability history to show at a glance where problem areas may exist. Reports are prepackaged for key Microsoft BackOffice applications, Lotus, Oracle, SAP and others.

• Performance reports relate information about performance metrics that can be related to the health of applications and servers.

• Configuration reports document the logic that has been captured in business policies and rules. These are helpful to IT staff in recalling implemented policies and planning for changes.

Enterprise environment architecture

To meet the demands of expanding enterprise environments, EcoTOOLS employs a three-tier architecture that allows managed servers and control components to operate independently, and to survive and recover from network and system outages. Additionally, EcoTOOLS has been developed with flexibility to handle your enterprise requirements.

• Native Windows NT capabilities are fully exploited in EcoTOOLS, not only in the user interface, but also in the underlying technology, taking advantage of native Windows technologies such as SQL Server and COM. This results in efficient operation in your Windows NT environment.

• UNIX monitoring capabilities are integrated into EcoTOOLS, allowing an administrator to discover tasks, control the operation of those tasks on the UNIX servers, and receive and acknowledge events from UNIX servers.

• A Web Browser console allows IT staff to navigate the enterprise intranet, viewing events and data and acknowledging critical events without returning to the Windows NT console.

• A robust datastore forms the foundation for storing data and persisting events from the NT servers. Use of a standard commercial datastore greatly enhances the scalability and robustness of the product. It also permits the generation of custom reports in unique cases where standard reports cannot meet enterprise-specific requirements.

• Highly scaled environments demand tools that scale easily and seamlessly. EcoTOOLS scales to manage up to 200 servers with a single control server, based on data collection requirements.

• SNMP Trap forwarding and receipt allows you to send traps directly to multiple destinations, including frameworks, providing meaningful application availability and performance information. In addition, the SNMP trap receive capability facilitates integration of other management tools for a centralized view of events.

EcoTOOLS reports and application templates

Business Policy Configuration
Lotus Notes User Statistics
Lotus Notes Availability
Lotus Notes Performance
Microsoft Exchange User Statistics
Microsoft Exchange Availability
Microsoft Exchange Performance
Microsoft Internet Information Server User Statistics
Microsoft Internet Information Server Availability
Microsoft Internet Information Server Performance
Microsoft SQL Server Availability
Microsoft SQL Server Performance
Oracle Availability
Oracle Performance
SAP R/3 Availability
SAP R/3 Performance
Windows NT Availability
Windows NT Performance
EcoSNAP Events
NetWare Availability
NetWare Performance
EcoTOOLS Events and Acknowledgements

Note: for a comprehensive list of templates and reports, please contact your sales or customer service representative, as these components are being updated regularly.

Getting More Information

For additional information regarding EcoTOOLS and how it will make use of WMI/WEBM facilities, please consult the following Web site:

At this location, you will find the following information:

• How EcoTOOLS for Windows NT exploits the WMI/WBEM facility
  
• The benefits of being able to provide and consume WMI/WBEM information
  
• Updated examples/samples of WMI agents
  
• Updated MMC snap-in used to consume WMI information

• Managing Service Levels using EcoTOOLS for Windows NT

• Information about EcoTOOLS for Windows NT product capabilities

• Product information on other EcoSYSTEMS products that integrate to manage service levels

What's included in this CD

For more information

Please visit the Compuware EcoSYSTEMS web site at http://www.compuware.com/products/ecosystems/ or contact our corporate headquarters and ask to speak with an EcoSYSTEMS representative.