%% // Tech Support people
<a href="mailto:jsmith">John Smith</a>, Tech Lead
%%
<a href="mailto:bkidd">Billy (the) Kidd</a>, Trouble Shooter
%% #3	// Jane is full-time, so make her the likeliest to be chosen
<a href="mailto:jdoe">Jane Doe</a>, Product Support
%% // Scare 'em away.  Bwah ha ha!
Sorry.  Tech Support<br>
is<br>
on<br>
<b>Strike!</b>