124 lines
4.1 KiB
HTML
124 lines
4.1 KiB
HTML
<HTML>
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<HEAD>
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<!--
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Copyright (c) 2000 Microsoft Corporation
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-->
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<TITLE>Remote Assistance</TITLE>
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<LINK id="UI_StyleSheet" REL="stylesheet" TYPE="text/css" HREF="../Css/rc.css">
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<Script language="Javascript">
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function OnLoad()
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{
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var L_ERRACCESSDENIED_MSG = "Directly launching this page is not allowed. ";
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if( null == parent.TraceFunctEnter )
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{
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idBody.style.visibility = "hidden";
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alert( L_ERRACCESSDENIED_MSG );
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return;
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}
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szURL = window.document.URL;
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nIndex = szURL.indexOf("?", 1);
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nMsg = szURL.slice(nIndex+1);
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idLocalPortLink.href = "mk:@MSITStore:" + nMsg + "\\Help\\printing.chm::/print_add_local_port.htm";
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idVPNConnectionLink.href = "ms-its:" + nMsg + "\\Help\\netcfg.chm::/howto_conn_vpn.htm";
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}
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</Script>
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</HEAD>
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<BODY id='idBody' onload="OnLoad();">
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<BR>
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<font class="styText"><Center><strong>Troubleshooting connection issues</strong></Center></font>
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<p>
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<table class="styText MaxWidth" cellpadding=2 border=0>
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<tr>
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<td valign=top width=25%>
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<strong>What problem are you having?</strong>
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</td>
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<td valign=top>
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On the Manage E-mail Invitations page, the invitation has a "Resend Required" status.
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</td>
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</tr>
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<tr>
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<td valign=top width=25%>
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<strong>Cause:</strong>
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</td>
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<td valign=top>
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If you use a dialup Internet Service Provider (ISP) to connect to the Internet, your <font color=blue title="The numeric Internet Protocol address assigned by the Network Information Center (NIC) that uniquely identifies each computer on the network that uses TCP/IP. The IP address is a 32-bit identifier made up of four groups of numbers, each separated by a period, such as 123.432.154.12.">IP address</font>
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may be pulled from a pool of IP addresses each time you log on to your ISP's network. If you disconnect from the Internet after your Remote
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Assistance invitation is sent, with reconnection, you may be assigned a new IP address, which will be
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unrecognizable to your assistant's computer.
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</td>
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</tr>
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<tr>
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<td valign=top width=25%>
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<strong>Solution:<strong>
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</td>
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<td valign=top>
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On the Manage E-mail Invitations page, select the invitation you want to resend and click Resend.
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Then follow the instructions to send a Remote Assistance invitation.
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</td>
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</tr>
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</table>
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<P>
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<table class="styText" cellpadding=2 border=0>
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<tr>
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<td valign=top>
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<strong width=25%>What problem are you having?</strong>
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</td>
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<td valign=top>
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A connection cannot be established with the assistant.
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</td>
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</tr>
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<tr>
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<td valign=top width=25%>
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<strong>Cause:</strong>
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</td>
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<td valign=top>
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Your assistant may be on a local area network (LAN) that uses a firewall-a combination of hardware and software that provides a security system. Before a remote connection can be established, your assistant will need to add port 3398 for outbound transmission control protocol (TCP).
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</td>
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</tr>
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<td valign=top>
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<strong>Solution:</strong>
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</td>
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<td valign=top>
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For information about adding a local port, see <a id="idLocalPortLink" name="idLocalPortLink" target="_blank" href="mk:@MSITStore:C:\Winnt\Help\printing.chm::/print_add_local_port.htm">To add a local port.</a>
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</td>
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</tr>
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</table>
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<P>
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<table class="styText" cellpadding=2 border=0>
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<tr>
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<td valign=top width=25%>
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<strong>What problem are you having?</strong>
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</td>
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<td valign=top>
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A connection cannot be established with the assistant.
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</td>
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</tr>
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<tr>
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<td valign=top>
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<strong>Cause:</strong>
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</td>
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<td valign=top>
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You may be on a LAN that uses a firewall.
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</td>
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</tr>
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<tr>
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<td valign=top>
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<strong>Solution:</strong>
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</td>
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<td valign=top>
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You will need to make a virtual private network (VPN) connection.
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For information about making a VPN connection, see <a id="idVPNConnectionLink" name="idVPNConnectionLink" target="_blank" href="ms-its:C:\Windows\Help\netcfg.chm::/howto_conn_vpn.htm"> To make a virtual private network (VPN)connection. </a>
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</td>
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</tr>
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</table>
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</BODY>
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</HTML>
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