131 lines
4.4 KiB
Plaintext
131 lines
4.4 KiB
Plaintext
<HTML>
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<HEAD>
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#include "header.inc"
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#include "debug_js.inc"
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<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE</TITLE>
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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<meta http-equiv="MSThemeCompatible" content="Yes">
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<LINK id="UI_StyleSheet1" REL="stylesheet" TYPE="text/css" HREF="../Css/rcbuddy.css">
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<LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css">
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<Script id="idScript1" name="idScript1" language="javascript">
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/*
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* Localizable constants, text and messages
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*/
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var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
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var L_RCCTL_Text = "Remote Assistance failed. Please try again. ";
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function OnLoad()
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{
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TraceFunctEnter("OnLoad");
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try
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{
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if( null == parent.InitHelp )
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{
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idBody.style.visibility = "hidden";
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alert( L_ERRACCESSDENIED_Text );
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return;
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}
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}
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catch(error)
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{
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alert(L_RCCTL_Text);
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return;
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}
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TraceFunctLeave();
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}
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</Script>
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</Head>
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<BODY scroll="auto" id="idBody" name="idBody" class="margin" onload="OnLoad();" tabindex="-1">
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<Table id="idTableframe" name="idTableFrame" cellspacing="0" cellpadding="16px" border="0">
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<TR>
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<TD>
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<Table border="0" id="MoreInfoTable" name="MoreInfoTable" cellspacing="0" cellpadding="0">
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<TR>
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<TD id="idTd1" name="idTd1">
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<Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">Troubleshooting connection issues</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd2" name="idTd2">
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<Span id="idSubTitle" name="idSubTitle" class="sys-font-body-bold sys-color-body">What issues do you need help resolving?</span>
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</TD>
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</TR>
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<TR>
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<TD class="Height5">
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</TD>
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</TR>
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<TR>
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<TD id="idTd3" name="idTd3">
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<Span id="idSubHeader1" name="idSubHeader1" class="sys-font-body-bold sys-color-body">
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On the Invitation Status page, the invitation has a "Resend Required" status.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd4" name="idTd4">
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<span id="idText1" name="idText1" class="sys-font-body sys-color-body">
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<B>Possible Cause:</B> If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your computer an Internet Protocol (IP) address from a pool of IP addresses each time you log on to your ISP's network.(These addresses are assigned by the Network Information Center (NIC) and uniquely identify each computer on the network that uses TCP/IP protocol. The IP address is made up of four groups of numbers, each separated by a period, such as 123.432.154.12.) If you disconnect from the Internet after sending your Remote Assistance invitation, you could receive a new IP address when you reconnect that your assistant's computer will be unable to recognize.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd5" name="idTd5">
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<Span id="idText2" name="idText2" class="sys-font-body sys-color-body">
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<B>Possible Resolution:</B> On the <b>Invitation Status</b> page, click the invitation you want to resend, and then click <b>Resend</b>. Then follow the instructions to send a Remote Assistance invitation.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height5">
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</TD>
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</TR>
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<TR>
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<TD id="idTd9" name="idTd9">
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<Span id="idSubHeader3" name="idSubHeader3" class="sys-font-body-bold sys-color-body">
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I cannot establish a connection with the assistant.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd10" name="idTd10">
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<Span id="idText5" name="idText5" class="sys-font-body sys-color-body">
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<B>Possible Cause:</B> You or your assistant might be on a local area network (LAN) that uses a firewall.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd11" name="idTd11">
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<span id="idText6" name="idText6" class="sys-font-body sys-color-body">
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<B>Possible Resolution:</B> If you have not sent your invitation by using Windows Messenger, try that. If that doesn't work, ask your assistant or administrator to add port 3389 for you.
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</Span>
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</TD>
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</TR>
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</Table>
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</TD>
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</TR>
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</Table>
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</Body>
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</HTML>
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