2025-04-27 07:49:33 -04:00

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<HTML>
<HEAD>
#include "header.inc"
#include "debug_js.inc"
<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE</TITLE>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta http-equiv="MSThemeCompatible" content="Yes">
<LINK id="UI_StyleSheet1" REL="stylesheet" TYPE="text/css" HREF="../Css/rcbuddy.css">
<LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css">
#if 0 // We don't need this because this page would be the online help page for control panel applet
<Script id="idScript1" name="idScript1" language="javascript">
/*
* Localizable constants, text and messages
*/
var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
var L_RCCTL_Text = "Remote Assistance failed. Please try again. ";
function OnLoad()
{
TraceFunctEnter("OnLoad");
try
{
if( null == parent.InitHelp )
{
idBody.style.visibility = "hidden";
alert( L_ERRACCESSDENIED_Text );
return;
}
}
catch(error)
{
alert(L_RCCTL_Text);
return;
}
TraceFunctLeave();
}
</script>
#endif
</HEAD>
#if 0 // No OnLoad
<BODY scroll="auto" id="idBody" name="idBody" class="margin" tabindex="-1" onLoad="OnLoad();">
#else
<BODY scroll="auto" id="idBody" name="idBody" class="margin" tabindex="-1">
#endif
<Table id="idTableframe" name="idTableFrame" cellspacing="0" cellpadding="16px" border="0">
<TR>
<TD>
<Table border="0" id="MoreInfoTable" name="MoreInfoTable" cellspacing="0" cellpadding="0">
<TR>
<TD id="idTd1" name="idTd1" colspan=2>
<Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">About Remote Assistance</Span>
</TD>
</TR>
<TR>
<TD class="Height9" colspan="2">
</TD>
</TR>
<TR>
<TD id="idTD2" name="idTD2">
<Span id="idText1" name="idText1" class="sys-font-body sys-color-body">Sometimes the best way to fix a problem is to have someone show you how. Remote Assistance is a convenient way for a friend in another location to connect to your computer from another computer running <A href="http://windows.microsoft.com/RemoteAssistance/RA.asp" target="_blank" class="sys-font-body sys-link-normal">a compatible operating system</a>, such as Microsoft Windows XP, and walk you through your solution.<BR></span>
</TD>
</TR>
<TR>
<TD class="height4">
</TD>
</TR>
<TR>
<TD id="idTd3" name="idTd3">
<Span id="idText2" name="idText2" class="sys-font-body sys-color-body">After your friend is connected, he or she will be able to view your computer screen and chat online with you in real time about what you both see. With your permission, your friend can even use his or her mouse and keyboard to work with you on your computer.<BR></span>
</TD>
</TR>
<TR>
<TD class="height4">
</TD>
</TR>
<TR>
<TD id="idTd4" name="idTd4">
<span id="idText3" name="idText3" class="sys-font-body sys-color-body">Notes</span>
</TD>
</TR>
<TR>
<TD class="height7" colspan="2">
</TD>
</TR>
<TR>
<TD id="idTd5" name="idTd5" class="sys-font-body sys-color-body">
<UL>
<LI id="idl1" name="idl1">Both you and your assistant must be using either Windows Messenger or a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.</LI>
<LI id="idl2" name="idl2">You and your assistant need to be connected to the Internet while using Remote Assistance.</LI>
<LI id="idl3" name="idl3">If you are working on a corporate or local area network, firewalls might stop you from using Remote Assistance. In this case, check with your network administrator before using Remote Assistance.</LI>
</UL>
</TD>
</TR>
</Table>
</TD>
</TR>
</Table>
</BODY>
</HTML>