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<td width="509" valign="top" style="font-family: arial"><b><font FACE="Palatino" SIZE="4"><br>
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</font><font face="Arial" size="6">Compuware</font><font face="Arial" size="5"> </font><font
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face="Arial" size="6">EcoTOOLS</font><font SIZE="4" face="Arial"><br>
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<em>Managing enterprise health and availability <br>
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for Windows NT</em></font></b><font FACE="Palatino" SIZE="2"><p></font><font SIZE="2"><font
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face="Arial">EcoTOOLS manages health and availability in rapidly expanding NT enterprise
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environments. It monitors, manages and reports on key availability and performance
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metrics, helping to ensure the health and availability of your Windows NT applications are
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maintained at optimal levels.</font></p>
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<p><font face="Arial">The information presented here provides an introduction to EcoTOOLS
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and its powerful service level management capabilities. For specific information on the
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benefits provided by EcoTOOLS, please select any of the following topics:</font><ul>
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<li><a href="#Immediate out-of-the-box value"><font face="Arial">Immediate out-of-the-box
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value</font></a></li>
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<li><a href="#Unmatched data monitoring"><font face="Arial">Unmatched data monitoring </font></a></li>
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<li><a href="#Comprehensive event management"><font face="Arial">Comprehensive event
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management</font></a></li>
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<li><a href="#Service level reporting <screen shot 3>"><font face="Arial">Service
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level reporting </font></a></li>
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<li><a href="#NT enterprise environment design"><font face="Arial">Enterprise environment
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architecture</font></a></li>
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<li><a href="#EcoTOOLS reports and application templates"><font face="Arial">EcoTOOLS
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reports and application templates</font></a></li>
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</ul>
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<b><p><font face="Arial">EcoSYSTEMS</font></b></p>
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<p><font face="Arial">EcoTOOLS is an integral part of EcoSYSTEMS, Compuware's suite for
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enterprise application service level management. The EcoSYSTEMS suite consists of EcoTOOLS
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for improving application availability through better application management at multiple
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levels of databases, application servers, operating systems and networks; EcoSCOPE for
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optimizing application performance; and EcoSNAP for rapid recovery from application
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failures.</font></p>
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<p><font face="Arial">For more information on EcoTOOLS, or any EcoSYSTEMS products, please
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contact us either by <a href="#Phone">phone</a> or on the web at: <a
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href="http://www.compuware.com/products/ecosystems/for_more_information.htm">http://www.compuware.com/products/ecosystems/for_more_information.htm</a></font></p>
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<b><p><a name="Immediate out-of-the-box value"><font face="Arial">Immediate out-of-the-box
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value</font></a></b></p>
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<p><font face="Arial">An investment in health and availability management is critical by
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its nature. Management software must demonstrate immediate value.<b> </b>EcoTOOLS does
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just that. By requiring no scripting whatsoever, EcoTOOLS simplifies the planning and
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deployment process. Even determining <i>what</i> to monitor is made easy using application
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templates.</font></p>
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<p><font face="Arial">Take a look at some of the built-in value that EcoTOOLS provides:</font><ul>
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<li><p align="left"><font face="Arial"><i>Predefined application templates</i> contain
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business logic to monitor health, availability and performance of the Windows NT server
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and critical applications.</font></p>
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</li>
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<li><p align="left"><font face="Arial"><i>Customizable packaged reports </i>use gathered
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information to summarize application availability and performance, and provide service
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level documentation.</font></p>
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</li>
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<li><p align="left"><font face="Arial"><i>Automatic server and application discovery </i>saves
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time by eliminating extensive configuration and setup.</font></p>
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</li>
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<li><p align="left"><i><font face="Arial">The Graphical Policy Builder</font></i> </font></p>
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<table border="0" width="100%">
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<tr>
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<td width="43%"><a href="images/taskLG.jpg"><font SIZE="2"><img src="images/taskSM.jpg"
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border="0" alt="The Graphical Policy Builder" WIDTH="188" HEIGHT="125"></font></a></td>
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<td width="57%"><font SIZE="2" face="Arial">please click the image <br>
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to the left to see a <br>
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larger version</font></td>
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</tr>
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</table>
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<p align="left"><font SIZE="2" face="Arial">allows you to build and customize management
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tasks with business rules that reflect your business service level management policies <i>without
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scripting</i>.</font></p>
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<font SIZE="2"></li>
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</ul>
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<ul>
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<li><p align="left"><font face="Arial"><i>A Native Windows NT user interface </i>with
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wizards guides you through key operations, reducing learning curves and training overhead.</font></p>
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</li>
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</ul>
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<b><p><a name="Unmatched data monitoring"><font face="Arial">Unmatched data monitoring</font></a></b></p>
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<p><font face="Arial">If you can’t effectively monitor your NT servers and
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applications, you will not be able to manage them. EcoTOOLS provides greater depth by not
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only taking advantage of built-in Windows NT management facilities, including the Windows
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NT performance registry, but also by monitoring application and service data that simply
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are not available from other sources. </font><ul>
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<li><font face="Arial">By monitoring <i>Microsoft Performance Registry Counters, </i>EcoTOOLS
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automatically manages any application that writes performance data or counters to the
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registry. </font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended system data </i>provides information about Windows NT
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service status, CPU utilization, printer status, memory utilization, file system
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utilization, and other key availability metrics that <i>are not available</i> through the
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registry.</font></li>
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</ul>
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<ul>
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<li><font SIZE="2" face="Arial"><i>Extensive NT Log File analysis </i>helps<i> </i>ensure
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that critical messages from your NT event, security and application logs are captured and
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forwarded to a central location.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Application Log File analysis </i>lets you monitor virtually any
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application that writes to its own logs.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended Microsoft Exchange support </i>provides Exchange-specific
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information not currently available, including user-specific information from the Exchange
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database as well as information about -- and corrective actions for -- Message Transfer
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Agent analysis.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended Lotus Notes support </i>goes beyond the information
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available in the NT Registry to provide additional support for replication, tracking
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message delivery, checking Domino server status, and tracking database size.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Novell NetWare support </i>directly monitors NetWare servers,
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allowing you to set thresholds, apply service level policies, and graph data for important
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metrics such as CPU utilization, available memory, printer status, number of users logged
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on, and more.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended Microsoft Internet Information Server (IIS) support </i>for
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tracking your own internal customers, providing numerous statistics for reporting on items
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such as total hits per domain and web page.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended SQL Server support </i>includes templates and reports
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specifically enhanced for MS SQL Server 7.0, as well as the ability to monitor and view
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specific SQL statements.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended Oracle agents </i>provide metrics that may be used in
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conjunction with Oracle Registry counters to monitor the health and availability of Oracle
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databases, including tablespace, fragmentation and status of the individual databases</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Extended SAP agents </i>provide metrics for checking the
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availability of SAP instances and other SAP system metrics, as well as allowing access to
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metrics from the local MIB of the SAP instance.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Real-time, near-time, and historical data </i>facilitate timely
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notifications, accurate trending and historical analysis of critical availability data.</font></li>
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</ul>
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<b><p><a name="Comprehensive event management"><font face="Arial">Comprehensive event
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management</font></a></b></p>
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<p><font face="Arial">As the number of Windows NT servers grows, managing event logs and
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ensuring that critical events are addressed quickly becomes increasingly difficult. At the
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same time, user expectations for availability are also increasing. To meet service level
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expectations, IT staffs need to first aggregate events; next consolidate events into a
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central repository; and finally centralize event management. EcoTOOLS<i> </i>provides
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comprehensive and centralized event management that frees your IT staff to perform other
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functions.</font><ul>
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<li><font face="Arial"><i>Rule-based event filtering</i> gives IT organizations the ability
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to ensure that only relevant events are raised.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Event escalation</i> within the IT organization can be specified
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using a hierarchy of rules.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Real-time event notification</i> alerts IT staff to events as they
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occur, rather than after the fact, which allows IT to respond more quickly.</font></li>
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</ul>
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<ul>
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<li><p align="left"><em><font face="Arial">Visual alarms</font></em></p>
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<table border="0" width="100%">
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<tr>
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<td width="50%"><a href="images/toolsLG.jpg"><img src="images/toolsSM.jpg" border="0"
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alt="Visual Alarms" WIDTH="235" HEIGHT="175"></a></td>
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<td width="50%"><font SIZE="2" face="Arial">please click the image <br>
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to the left to see a <br>
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larger version</font></td>
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</tr>
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</table>
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<p align="left"><font SIZE="2" face="Arial">displayed on the NT or web console allow IT
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staff to see at a glance where problems may be surfacing.</font></p>
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</li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Paging facilities</i> enable servers and applications to run
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unattended, and still receive attention from when critical events occur. </font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>E-mail </i>provides event notification as well as an audit trail
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of events.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Corrective actions </i>enable automatic response to critical
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events at machine speeds, rather than human speeds. </font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Monitoring and restarting services </i>using the extended system
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data and corrective actions allows applications to be restarted quickly, which reduces
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outages.</font></li>
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</ul>
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<b><p><a name="Service level reporting <screen shot 3>"><font face="Arial">Service
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level reporting</font></a></b></p>
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<table border="0" width="100%">
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<tr>
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<td width="29%"><a href="images/msexLG.jpg"><img src="images/msexSM.jpg" border="0"
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alt="Service level reporting" WIDTH="130" HEIGHT="196"></a></td>
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<td width="71%"><font SIZE="2" face="Arial">please click the image <br>
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to the left to see a <br>
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larger version</font></td>
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</tr>
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</table>
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<p><font face="Arial">Effective reporting is essential for meeting service level
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expectations. Reports facilitate planning and trend analysis. They also form the basis for
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conversations about how well service levels are being met. EcoTOOLS provides the following
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comprehensive set of customizable reports:</font><ul>
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<li><font face="Arial"><i>High-level and detailed views </i>of reports are available for
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summarizing management information as well as for detailed analysis and trouble-shooting.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Availability reports</i> for Windows NT servers and applications
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describe the availability history to show at a glance where problem areas may exist.
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Reports are prepackaged for key Microsoft BackOffice applications, Lotus, Oracle, SAP and
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others.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Performance reports </i>relate information about performance
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metrics that can be related to the health of applications and servers. </font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Configuration reports</i> document the logic that has been
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captured in business policies and rules. These are helpful to IT staff in recalling
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implemented policies and planning for changes.</font></li>
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</ul>
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<b><p><font face="Arial">E<a name="NT enterprise environment design">nterprise environment
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architecture</a></font></b></p>
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<p><font face="Arial">To meet the demands of expanding enterprise environments, EcoTOOLS
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employs a three-tier architecture that allows managed servers and control components to
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operate independently, and to survive and recover from network and system outages.
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Additionally, EcoTOOLS has been developed with flexibility to handle your enterprise
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requirements.</font><ul>
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<li><p align="left"></font><font SIZE="2" face="Arial">EcoTOOLS’ <i>three-tier
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architecture</i></font><font SIZE="2"></p>
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<table border="0" width="100%">
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<tr>
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<td width="46%"><a href="images/servers2.jpg"><img src="images/servers.jpg" width="197"
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height="135" border="0" alt="EcoTOOLS' three-tier architecture"></a></td>
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<td width="54%"><font SIZE="2" face="Arial">please click the image <br>
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to the left to see a <br>
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larger version</font></td>
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</tr>
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</table>
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<p align="left"></font><font SIZE="2" face="Arial">facilitates recovery from outages by
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allowing managed servers to operate in a disconnected mode, continuing to collect data.
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When events occur, the managed server will reconnect and forward event information.</font><font
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SIZE="2"></p>
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</li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Native Windows NT capabilities </i>are fully exploited in
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EcoTOOLS, not only in the user interface, but also in the underlying technology, taking
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advantage of native Windows technologies such as SQL Server and COM. This results in
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efficient operation in your Windows NT environment.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>UNIX monitoring</i> <i>capabilities</i> are integrated into
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EcoTOOLS, allowing an administrator to discover tasks, control the operation of those
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tasks on the UNIX servers, and receive and acknowledge events from UNIX servers. </font></li>
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</ul>
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<ul>
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<li><font face="Arial">A <i>Web Browser console</i> allows IT staff to navigate the
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enterprise intranet, viewing events and data and acknowledging critical events without
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returning to the Windows NT console. </font></li>
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</ul>
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<ul>
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<li><font face="Arial">A <i>robust datastore</i> forms the foundation for storing data and
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persisting events from the NT servers. Use of a standard commercial datastore greatly
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enhances the scalability and robustness of the product. It also permits the generation of
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custom reports in unique cases where standard reports cannot meet enterprise-specific
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requirements.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>Highly scaled </i>environments demand tools that scale easily and
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seamlessly. EcoTOOLS scales to manage up to 200 servers with a single control server,
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based on data collection requirements.</font></li>
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</ul>
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<ul>
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<li><font face="Arial"><i>SNMP Trap forwarding and receipt </i>allows you to send traps
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directly to multiple destinations, including frameworks, providing meaningful application
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availability and performance information. In addition, the SNMP trap receive capability
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facilitates integration of other management tools for a centralized view of events.</font></li>
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</ul>
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<b><p><a name="EcoTOOLS reports and application templates"><font face="Arial">EcoTOOLS
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reports and application templates</font></a></b></p>
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<p><font face="Arial">Business Policy Configuration<br>
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Lotus Notes User Statistics<br>
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Lotus Notes Availability<br>
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Lotus Notes Performance<br>
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Microsoft Exchange User Statistics<br>
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Microsoft Exchange Availability<br>
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Microsoft Exchange Performance<br>
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Microsoft Internet Information Server User Statistics<br>
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Microsoft Internet Information Server Availability<br>
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Microsoft Internet Information Server Performance<br>
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Microsoft SQL Server Availability<br>
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Microsoft SQL Server Performance<br>
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Oracle Availability<br>
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Oracle Performance<br>
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SAP R/3 Availability<br>
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SAP R/3 Performance<br>
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Windows NT Availability<br>
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Windows NT Performance<br>
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EcoSNAP Events<br>
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NetWare Availability<br>
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NetWare Performance<br>
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EcoTOOLS Events and Acknowledgements</font></p>
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<p><font face="Arial">Note: for a comprehensive list of templates and reports, please
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contact your sales or customer service representative, as these components are being
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updated regularly.</font></p>
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<b><p><font face="Arial">Getting More Information</font></b></p>
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<p><font face="Arial">For additional information regarding EcoTOOLS and how it will make
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use of WMI/WEBM facilities, please consult the following Web site: </font></p>
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<p></font><a href="http://www.compuware.com/products/ecosystems/win2000.htm"><small>http://www.compuware.com/products/ecosystems/win2000.htm</small></a><font
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SIZE="2"></p>
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<p><font face="Arial">At this location, you will find the following information:</font><ul>
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<li><font face="Arial">How EcoTOOLS for Windows NT exploits the WMI/WBEM facility <br>
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</font></li>
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<li><font face="Arial">The benefits of being able to provide and consume WMI/WBEM
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information <br>
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</font></li>
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<li><font face="Arial">Updated examples/samples of WMI agents <br>
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</font></li>
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<li><font face="Arial">Updated MMC snap-in used to consume WMI information </font></li>
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</ul>
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<ul>
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<li><font face="Arial">Managing Service Levels using EcoTOOLS for Windows NT</font></li>
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</ul>
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<ul>
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<li><font face="Arial">Information about EcoTOOLS for Windows NT product capabilities </font></li>
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</ul>
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<ul>
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<li><font face="Arial">Product information on other EcoSYSTEMS products that integrate to
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manage service levels</font></li>
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</ul>
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<p><strong><font face="Arial">What's included in this CD</font></strong></p>
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</font><small><font face="Arial"><p>This CD-ROM includes an introduction to Compuware
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EcoTOOLS support for Web-Based Enterprise Management (WBEM). EcoTOOLS provides
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instrumentation to enhance WBEM for supporting the Windows 2000 (Build 2000 and
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above) and Windows NT 4.0 environments. When used with the EcoTOOLS Microsoft Management
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Console Snap-in included in this CD, you'll get an interactive view of some system
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statistics </font></small></p>
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<table border="0" width="100%">
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<tr>
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<td width="41%"><a href="images/ETstatBG.gif"><img src="images/ETstatSM.jpg" width="194"
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height="161" border="0" alt="System Statistics"></a></td>
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<td width="59%"><font SIZE="2" face="Arial">please click the image <br>
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to the left to see a <br>
|
||
larger version</font></td>
|
||
</tr>
|
||
</table>
|
||
<p><font SIZE="2" face="Arial"><font SIZE="2">(physical memory usage, swap space usage,
|
||
and CPU utilization) and the</font> top processes </font></p>
|
||
<table border="0" width="100%">
|
||
<tr>
|
||
<td width="42%"><a href="images/ETtoppBG.gif"><img src="images/ETtoppSM.jpg" width="194"
|
||
height="161" border="0" alt="Top Processes"></a></td>
|
||
<td width="58%"><font SIZE="2" face="Arial">please click the image <br>
|
||
to the left to see a <br>
|
||
larger version</font></td>
|
||
</tr>
|
||
</table>
|
||
<p><font SIZE="2" face="Arial">for your machine. </font></p>
|
||
<p><small><font face="Arial"><strong>What are EcoTOOLS WBEM instruments?</strong></font></small></p>
|
||
<p><small><font face="Arial">EcoTOOLS has defined some instruments to monitor the select
|
||
data about your computer system. Included are two "instruments" (data measuring
|
||
tools) that let you gather this information. One, the "System statistics"
|
||
instrument, measures the current physical memory utilization, swap space utilization, and
|
||
CPU utilization of your system. The "Top processes" instrument lets you view
|
||
which processes are either using the most memory, are using the most CPU time, or are
|
||
currently having the most page faults.</font></small></p>
|
||
<p><small><strong><font face="Arial">How to install? </font></strong></small></p>
|
||
<p><small><font face="Arial">To install the EcoTOOLS WBEM instruments and the
|
||
Snap-in, insert the Microsoft Windows 2000 CD-ROM in the CD drive, then run the <b>setup.exe</b>
|
||
program located in the <b>Compuware</b> directory (For example,
|
||
D:\valueadd\mgmt\agents\cmpuware\setup.exe). </font></small></p>
|
||
<p><small><font face="Arial"><strong>How to view the EcoTOOLS WBEM instruments through MMC
|
||
Snap-in?</strong></font></small></p>
|
||
<p><small><font face="Arial">The best way use the EcoTOOLS WBEM instruments is to run the
|
||
Microsoft Management Console Snap-in. The EcoTOOLS MMC Snap-in gives you an interactive
|
||
view of some <a href="images/ETstatBG.gif">system statistics</a> (physical memory usage,
|
||
swap space usage, and CPU utilization) and the <a href="images/ETtoppBG.gif">top processes</a>
|
||
for your machine. Once the EcoTOOLS installation is complete, the Snap-in can
|
||
be loaded from an MMC console by following these steps.</font></small> <ol>
|
||
<li><small><font face="Arial">Type <b>mmc</b> in any "Command Prompt" window or
|
||
"Run" window to start the MMC console.</font></small> </li>
|
||
<li><small><font face="Arial">Select "Add/Remove Snap-in" from the Console menu.</font></small>
|
||
</li>
|
||
<li><small><font face="Arial">In the new window that appears, click on Add.</font></small> </li>
|
||
<li><small><font face="Arial">Select "EcoTOOLS Instrument Viewer" from the list
|
||
that appears and click on OK.</font></small> </li>
|
||
<li><small><font face="Arial">A window appears which lets you configure the snap-in. Use the
|
||
arrows in the top pane to select the frequency to gather data. The bottom pane lets you
|
||
configure the initial settings for gathering data about processes. Select whether you want
|
||
to sort the processes by how much physical memory they are using, by their current CPU
|
||
usage, and by their recent page faulting activity. This lower pane also lets you select
|
||
how many processes to monitor. Click on Finish when you are doing configuring the snap-in.</font></small>
|
||
</li>
|
||
<li><small><font face="Arial">Now you are back to the Add/Remove Snap-in pane. Click on OK
|
||
to finish the addition of the EcoTOOLS snap-in.</font></small> </li>
|
||
<li><small><font face="Arial">You can now use the snap-in. Click on the + sign next to the
|
||
EcoTOOLS Instrument Viewer in the left pane. You will see the two available instruments:
|
||
System Statistics and Top Processes.</font></small> </li>
|
||
<li><small><font face="Arial">Using the right mouse button, click on the instrument you want
|
||
to run. In the menu that appears, select Start. The data for that instrument will start to
|
||
appear in the right hand pane at the frequency you selected. It may take a moment for the
|
||
initial data to be gathered.</font></small> </li>
|
||
<li><small><font face="Arial">To stop the instrument, use the right mouse button to click on
|
||
the instrument name and select Stop.</font></small> </li>
|
||
<li><small><font face="Arial">To change the setting for an instrument, for example to change
|
||
the data collection frequency, use the menu from the right-mouse button to select
|
||
Properties. From there you can change the parameters.<br>
|
||
</font></small></li>
|
||
</ol>
|
||
<font SIZE="2" face="Arial"><p><a name="Phone"><strong>For more information</strong></a></p>
|
||
<p>Please visit the Compuware EcoSYSTEMS web site at <a
|
||
href="http://www.compuware.com/products/ecosystems/">http://www.compuware.com/products/ecosystems/</a>
|
||
or contact our corporate headquarters and ask to speak with an EcoSYSTEMS representative.</p>
|
||
<p ALIGN="CENTER"></font><img src="images/cpwrlogo.jpg" alt="cpwrlogo.jpg (7329 bytes)"
|
||
WIDTH="195" HEIGHT="108"><font SIZE="2"><br>
|
||
<font SIZE="2"><font face="Arial">31440 Northwestern Highway<br>
|
||
Farmington Hills, Michigan 48334-2564<br>
|
||
(800) 521-9353</font></p>
|
||
</font><font SIZE="1"><p ALIGN="CENTER"><font face="Arial">Compuware, EcoSCOPE, EcoSNAP,
|
||
EcoSYSTEMS and EcoTOOLS are trademarks or registered trademarks of Compuware Corporation.
|
||
All other company or product names are trademarks of their respective owners.</font></p>
|
||
<p ALIGN="CENTER"><font face="Arial"><EFBFBD> 1999 Compuware Corporation</font></font></font></td>
|
||
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