51 lines
1.5 KiB
HTML
51 lines
1.5 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//SoftQuad//DTD HoTMetaL PRO 4.0::19970916::extensions to HTML 4.0//EN" "hmpro4.dtd">
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<HTML>
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<HEAD>
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<LINK REL="stylesheet" HREF="ReadMe.css" TYPE="text/css">
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<META HTTP-EQUIV="Content-Type"
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CONTENT="text/html; charset=iso-8859-1">
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<TITLE>Acknowledging messages</TITLE>
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</HEAD>
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<BODY>
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<H1>Acknowledging messages </H1>
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<P>Once you have seen a message and determined the
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appropriate action (if any) for it, you may want to mark
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the message as <B>Acknowledged.</B> This lets you (and any
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other administrators viewing the messages) know that
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someone is already dealing with this message. </P>
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<P>The <B>Acknowledged</B> flag appears in the last column
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of the tabular display in the Message Reader's results
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(right) pane. <I>No</I> (the initial message state)
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indicates the message has not been acknowledged; <I>Yes</I>
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indicates the message has been acknowledged. </P>
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<H3>To acknowledge/unacknowledge a message or messages:
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</H3>
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<OL>
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<LI>While viewing messages in the default tabular display,
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use click and <FONT SIZE="-4">CTRL</FONT>-click to select
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one or more messages you want to acknowledge (or
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unacknowledge). </LI>
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<LI> Right-click any selected message.
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<UL>
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<LI> To acknowledge the selected message(s), choose
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<B>Acknowledge</B> from the shortcut menu. </LI>
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<LI> To unacknowledge the selected message(s), choose
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<B>Unacknowledge</B> from the shortcut menu. </LI>
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</UL>
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</LI>
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</OL>
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</BODY>
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</HTML>
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